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A Semantic Wiki-based Platform for IT Service Management

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ISBN: 9783731503330 Year: Pages: XI, 609 p. DOI: 10.5445/KSP/1000045291 Language: ENGLISH
Publisher: KIT Scientific Publishing
Subject: Computer Science
Added to DOAB on : 2019-07-30 20:01:58
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The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for interactions between the wiki and external programs. The result of the book is a platform for agile, semantic wiki-based ITSM for IT administration teams of SMEs.

Semantisches Informationsmodell für die Betriebsunterstützung dienstorientierter Systeme

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ISBN: 9783866445079 Year: Pages: VI, 210 p. DOI: 10.5445/KSP/1000017356 Language: GERMAN
Publisher: KIT Scientific Publishing
Subject: Computer Science
Added to DOAB on : 2019-07-30 20:01:59
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Bei der Umsetzung von Geschäftsmodellen wird verstärkt auf das Architekturkonzept der serviceorientierten Architektur (SOA) zurückgegriffen. Vor dem Hintergrund der wachsenden Komplexität der resultierenden dienstorientierten Systeme stellt die vorliegende Arbeit einen systematischen Ansatz zur effektiven Zusammenführung von Informationen, Werkzeugen und Methodiken in ein übergreifendes und konsistent anwendbares Modell zur Verwaltung und Überwachung dienstorientierter Systemlandschaften vor.

Modellierung und Simulation von IT-Dienstleistungsprozessen

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ISBN: 9783866445246 Year: Pages: XVI, 351 p. DOI: 10.5445/KSP/1000018305 Language: GERMAN
Publisher: KIT Scientific Publishing
Subject: Business and Management
Added to DOAB on : 2019-07-30 20:02:00
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Eine der Ursachen für die ungenaue Bestimmung von Service-Levels in IT-Dienstleistungsvereinbarungen liegt in der informellen Repräsentation von IT-Dienstleistungsprozessen. In der Arbeit wird eine integrierte Methode entwickelt, mit der Dienstanbieter verschiedene Qualitätsmerkmale von IT-Dienstleistungen und die zu ihrer Erbringung benötigten IT-Dienstleistungsprozesse modellieren und simulieren können.

DevOps for Digital Leaders: Reignite Business with a Modern DevOps-Enabled Software Factory

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ISBN: 9781484218419 9781484218426 Year: Pages: 173 DOI: https://doi.org/10.1007/978-1-4842-1842-6 Language: English
Publisher: Apress Grant: CA Technologies
Subject: Computer Science
Added to DOAB on : 2018-07-20 17:59:08
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Learn to design, implement, measure, and improve DevOps programs that are tailored to your organization. This concise guide assists leaders who are accountable for the rapid development of high-quality software applications.In DevOps for Digital Leaders, deep collective experience on both sides of the dev–ops divide informs the global thought leadership and penetrating insights of the authors, all three of whom are cross-portfolio DevOps leaders at CA Technologies. Aruna Ravichandran, Kieran Taylor, and Peter Waterhouse analyze the organizational benefits, costs, freedoms, and constraints of DevOps. They chart the coordinated strategy of organizational change, metrics, lean thinking, and investment that an enterprise must undertake to realize the full potential of DevOps and reach the sweet spot where accelerating code deployments drive increasing customer satisfaction, revenue, and profitability. Digital leaders are charged to bridge the dev–ops disconnect if their organizations are to survive and flourish in a business world increasingly differentiated by the degree to which dynamic application software development harmonizes with operational resilience and reliability. This short book applies the DevOps perspective to the competitive challenge, faced by every high-performance IT organization today, of integrating and automating open source, cloud, and enterprise tools, processes, and techniques across the software development life cycle from requirements to release.What You Will Learn:Remove dependencies and constraints so that parallel practices can accelerate the development of defect-free softwareAutomate continuous delivery across the software life cycle to eliminate release bottlenecks, manual labor waste, and technical debt accumulationGenerate virtualized production-style testing of applications through real-time behavioral analyticsAdopt agile practices so operations teams can support developer productivity with automated feedback, streamline infrastructure monitoring, spot and resolve operations issues before they impact production, and improve customer experienceIdentify the DevOps metrics appropriate to your organization and integrate DevOps with your existing best practices and investmentWho This Book Is For:IT leaders in large companies and government agencies who have any level of responsibility for the rapid development of high-quality software applications. The secondary readership is members of development and operations teams, security professionals, and service managers.

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